Frequently Asked Questions
Everything you need to know about bringing warmth to your home.
How long does shipping take for heavy hearth products?
Standard shipping for stoves and fireplaces typically takes 7-14 business days. Due to their weight and size, these items are shipped via specialized freight carriers to ensure they arrive safely at your doorstep.
Do you offer professional installation services?
While we do not provide direct installation, we provide a comprehensive directory of certified NFI (National Fireplace Institute) technicians in your area to help you set up your new hearth safely.
What is your return policy for fireplaces and accessories?
We offer a 30-day return window for most unused items in their original packaging. Please note that large freight items may be subject to a restocking fee and return shipping costs.
Are your products covered by a warranty?
Yes, all our stoves and fireplaces come with a manufacturer's warranty. The duration and coverage vary by brand, usually ranging from 1 to 10 years on specific components.
Can I convert a wood-burning fireplace to gas?
Many of our gas inserts are designed specifically for this purpose. We recommend consulting with a professional to ensure your existing chimney meets the venting requirements for a gas conversion.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you invest in your home's comfort over time.